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JOB REQUIREMENTS |
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Ensuring station awareness of Airline Club policies,
procedures, information and new updates and staff adherence
to the same. |
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Ensuring availability of
updated Airline Club Manual & Product brief at station
premises |
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Ensuring availability of
latest Airline Club product brief and circulation to all
station staff. |
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Ensuring latest Airline
Club CTO information document being placed on the station
notice board |
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Ensuring availability of
latest top 10 Airline Club members list for station staff
awareness. |
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Staff awareness on
existing policies & procedures on programme operation |
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Staff awareness of
programme updates (Privileges & New partnerships etc) |
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Coordinating between
Airline Club and sales team to maximise the territorial
member base with effective and qualitative enrolments
schemes |
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Effective management of the Airline Club CTO service centre
and its optimum performance |
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Ensuring clean &
resourceful environment for handling Airline Club members in
the CTO service centre |
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Ensuring seamless member
experience by ensuring applicable benefits & services to
members at the reservation level an handling of Airline Club
member issues |
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Conducting spot audits
on member handling by reservation staff and reporting to
AM-CM/KC monthly on station performance of Airline Club
related areas |
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Coordinating with
Airline Club head office station operation team on training
programmes and any other programme awareness requirements to
be carried out in the respective station |
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Ensuring availability of coded Airline Club membership
forms/collateral/branding and overall programme ownership at
station |
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Ensuring Airline Club
branded membership forms stacker availability
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On Airline reservation
desks
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Airline First Lounge
(Where available)
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Member seating area
within Airline premises
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Area Manages/Country
Managers office (Where Applicable)
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Excess stock in case of
promotions/emergency |
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Ensuring Airline Club
enrolment forms availability
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Excess stock in case of
promotions/emergency
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Stackers to be duly
filled on all Airline reservation desks, First Lounge
(Where available), Any member seating area within Airline
premises, |
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Ensuring Airline Club
branding is maintained in a clean and acceptable manner
across the reservation/commercial offices and report to
Airline Club in case of the same if not adhered |
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Ensuring participation
of monthly Airline Club programme operation review
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Innovation of the processes, policies and projects that
increase programme efficiency and add value to the member
experience |
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Ensuring proposals for
innovative tools to increase the operational efficiency of
Airline Club |
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