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JOB REQUIREMENTS |
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Ensuring efficient operation of Airline Club member services
centre in an operated airport. |
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Ensuring accurate reservation, ticketing & check-in of
Airline Rewards |
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Ensuring accurate reservation, ticketing & check-in of
Airline Club members |
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Ensuring enhancing Airline Club member awareness by handling
accurate information relating to the programme |
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Ensuring efficient handling of member queries & grievances
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Efficient handling of members who have not received member
pack |
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Ensuring seat protection & check-in of Airline Club Gold
members in operating airport |
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Assisting GRE unit to efficiently handle Airline Club top 10
member travel |
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Ensuring Pre-flight check to identify Airline Club members
scheduled to travel & circulation of the same to Shift in
charge and counter supervisors |
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Assisting GSM for Airline Club handling update/discussion at
each shift briefing |
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Ensuring seamless member experience by ensuring applicable
benefits & services to members |
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Conducting spot audits on member handling by airport staff
and reporting to APM/GM/KC monthly on station performance of
Airline Club related areas |
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Ensuring availability of coded Airline Club membership
forms/collateral/branding and overall programme ownership at
station |
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Ensuring Airline Club branded membership forms stacker
availability
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On All Airlines check-in counters
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Airline First Lounge (Where available)
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Boarding Area (Where Applicable)
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Excess stock in case of emergency |
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Ensuring Airline Club enrolment forms availability
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Excess stock in case of emergency
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Stackers to be duly filled on all Airline check-in counters
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Stackers to be duly filled on all Airline First Lounge
(Where available)
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Stackers to be duly filled on all Boarding Area (Where
Applicable) |
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Ensuring Airline Club branding is maintained in a clean and
acceptable manner across the airport and report to Airline
Club in case of the same if not adhered |
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Ensuring participation of monthly Airline Club programme
operation review |
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Innovation of the process policies etc |
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Ensuring proposals for innovative tools to increase the
operational efficiency of Airline Club |
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